Return and Refund Policy
Last Updated: [11 Jan 2024]
Thank you for shopping at PureChandan.com! We appreciate your trust in our products. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.
Returns:
a. We accept returns within 5 days of the order delivery date.
b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
c. To initiate a return, please contact our customer support via WhatsApp at 9971918546 with your order number and details of the item you wish to return.
d. Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
Refunds:
a. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
b. If approved, the refund will be processed to your original payment method within 3 business days.
c. Shipping costs are non-refundable.
Exchanges:
a. If you receive a defective or damaged item, please contact us immediately via WhatsApp at 9971918546. We will provide instructions for the return or exchange of the item.
b. We will cover the return shipping costs for defective or damaged items.
Cancellations:
a. You may cancel your order any time before it is shipped. Once an order has been processed and shipped, it cannot be cancelled.
Contact Information:
If you have any questions or concerns about our Return and Refund Policy, please contact us via WhatsApp at 9971918546.
By making a purchase on PureChandan.com’s e-commerce platform, you acknowledge that you have read and understood our Return and Refund Policy and agree to its terms. We reserve the right to update or modify this policy at any time, and the date of the last update will be indicated at the top of this page.